Terms & Conditions
Mollygoddard.com accepts the following payment methods:
Visa, Mastercard and American Express.
All payments are protected by SSL technology. You can find out more about SSL protection here.
All shipping services used by Molly Goddard provide a tracking number. In the event that multiple orders are placed with the same shipping destination and on the same account, orders may be combined and the shipping fees will be adjusted unless otherwise requested.
Please allow up to three business days (not including weekends or holidays) for us to process your order. Processing time is required so that we can review your order information and prepare it for shipping. Kindly note that dispatch times may increase during high demand periods.
We provide free worldwide shipping on orders over £250.
On all orders totalling under £250 a flat rate of £10 applies.
UK and Europe: 1-3 Business Days
North America – USA, Canada & Mexico : 3-5 Business Days
Asia, Australia & New Zealand: 5-11 Business Days
Molly Goddard will ship your purchase to all worldwide destinations subject to DHL delivery availability.
For shipments outside of Europe, please note that the above shipping rates are not inclusive of any customs or import duties that could be levied when the package reaches your destination country.
Due to shipping restrictions, we are not able to ship to Post Office boxes. When placing your order, you must provide us with an address where our delivery service can obtain a signature upon delivery of your shipment.
All transactions are shown in British Pounds Sterling (£). All prices quoted on this website are accurate at the time of publication.
When you place an order with Molly Goddard a confirmation of your order and the amount charged to your credit card, will be sent to the email address you have registered with us. This document will contain your unique order number and details of the items you have purchased. Please keep this documentation somewhere safe in the unlikely event you have a problem.
All returns must be authorised by us before sending merchandise back. Simply send request to firstname.lastname@example.org within 14 days of the order’s delivery date. Underwear, swimwear, and merchandise marked sale cannot be returned.
The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, and accompanied by its original tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of Molly Goddard. Footwear must also be accompanied by the original shoe box in its original condition.
Original shipping fees are not refundable. A refund will be issued back to the original method of payment for the merchandise returned. We require up to 5 business days of receiving the merchandise at the Molly Goddard studio. Financial institutions may require additional days to process the refund before the funds are returned to the account.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EC). It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive with Molly Goddard within the above stated timeframe. Please note that Molly Goddard does not accept liability for returned goods.
When returning items you are strongly recommended to obtain proof of posting or the relevant couriers airway bills and documentation. We cannot accept responsibility for parcels lost in transit and you are advised to arrange your own insurance. We will only refund or provide an exchange for the costs of postage / transport where the item returned is faulty.